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Caps Lock cannot be used in hotkeys. Caps Lock is a special button and cannot be supported to date. Online backups are OS-specific. Can’t save the settings on macOS and use the same settings on Windows. Skype doesn’t accept a virtual camera. Page 2 Skype Manager User Guide About this guide Skype Manager™ is a web-based management tool that lets you centrally manage Skype for businesses of any size. This guide has been written for administrators of Skype Manager who are responsible for overseeing their company's usage of Skype, excluding US registered Skype Managers. From instant messaging to file sharing, video chats to affordable international calls, Skype lets you connect your way.

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This article explains how to set up and troubleshoot Skype for Business Online delegation. This article gives you guidance for setup recommendations, best practices, and troubleshooting steps.

Guidelines and requirements

Guidelines for delegation

Setting up and getting delegation to work correctly depends on you following these guidelines:

You must be using the Skype for Business 2015 full client with the latest updates or the Skype for Business 2016 full client.
You must be using the Outlook 2013 client with the latest updates or the Outlook 2016 client.
Make sure that the delegator and delegate computers have one Outlook mail profile that is the primary or the default profile. That mail profile should contain only one account.
Skype for Business for the delegator and the delegate should be Online users. Also, the Exchange Server mailboxes for each account must either both be Online or both be on-premises.
Both the delegator and delegate should be using the same major version of Outlook.
The EnableExchangeDelegateSync attribute value should be set to true in the client policy. You can verify this setting by running the Get-CSClientPolicy cmdlet in the Skype for Business Online PowerShell module.
Both the delegator and delegate must be signed in to Skype for Business and Outlook at the same time on different workstations.
Shared mailboxes aren't supported for Skype for Business Online delegation. This is because the shared mailbox doesn't have the sendonbehalf access control list (ACL).

Skype for Business client version support

Outlook 2013	Outlook 2016
Lync/Skype for Business Basic Client	Not supported	Not supported
Skype for Business 2015	Supported	Supported
Skype for Business 2016	Supported	Supported

Licensing requirements

Enterprise E3 licensing scenario

License	Clients	Notes
Enterprise E3	Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016 Skype for Business 2016 used with Outlook 2013 or Outlook 2016	Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings.
Enterprise E3 with Office 365 Phone System + Office 365 xCalling Plan	Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016 Skype for Business 2016 used with Outlook 2013 or Outlook 2016 Lync for Mac 2011	Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings.

Enterprise E5 licensing scenario

License	Clients	Notes
Enterprise E5	Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016. Skype for Business 2016 used with Outlook 2013 or Outlook 2016	Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings.
Enterprise E5 plus Office 365 Calling Plan	Skype for Business for Mac 2016 Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016 Skype for Business 2016 used with Outlook 2013 or Outlook 2016 Lync for Mac 2011	Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings.

Set up and verify delegation

Skype User Manual For Mac Windows 10

To set up Skype for Business Online delegation, follow these steps:

For Windows clients

Call Forwarding tab

Select Tools > Options > Call Forwarding Settings.
Select Edit my delegate members.
Select Add, select the delegate that you want to add, and then select OK.

No Call Forwarding tab

In Outlook, select File > Account Settings > Delegate Access > Add.
Locate and then add the name of the person who is going to be the delegate.
Select the Calendar menu, and then select Editor (can read, create, and modify items).

For Mac clients - Lync

Call Forwarding tab

If the client doesn't have a Call Forwarding tab that has the Edit my Delegate Members link, and the delegator is located on a Mac computer, the delegator must sign in to a Windows-based computer in order to set up the delegation. This is because Mac clients can't make MAPI connections, and this is a requirement to establish Skype for Business delegation from Outlook.

Verify success

If the setup is successful, the delegate should see the You were added as a delegate for < Name> message and also that the People I Manage Calls For group is created. The delegator should see that the Delegates group is created.

Skype User Manual For Mac Catalina

Note

Delegation permissions usually appear within 30 minutes of the setup process. However, this process can take up to 24 hours to complete.

Troubleshooting

Common issues

Skype User Guide Or Manual

Issue 1 The delegate entry continues to appear in the People I Manage Calls For group after the delegator has removed the delegate from the Outlook client.
- Resolution 1 On the Skype for Business client, right-click the delegate in the Delegates group, and then select Remove from Group.
Issue 2 After delegate access is granted through the Outlook client, neither the confirmation message nor the People I Manage Calls For group appear for the delegate.
- Resolution 2 Remove the delegation from the Outlook client, wait about 15 minutes for replication, and then add the delegate again.